Frequently Asked Questions

FIESTA REWARDS FAQ'S

1. What is the Fiesta Rewards Program?
It is the frequent guest program for the hotels Fiesta Americana Grand, Fiesta Americana and Fiesta Inn; every time you stay at one of these hotels, you earn points that can be exchanged for different rewards.

2. What are the benefits of being a Fiesta Rewards member?
To learn more about the benefits please go to http://www.fiestarewards.com.mx/eng/beneficios_f.html

3. Where can I learn more about this program?
In the header of this site you will find a link to the Fiesta Rewards web page. You can also enter http://www.fiestarewards.com.mx/eng/index.asp on your browser, or call (01 877) 767 2327 for free from the U.S.A. & Canada or (01 555)326 6868 long distance to Mexico City.

4. How can I sign up for this program?
You can enroll for free by:

  • Calling the Member's Service Center. From the U.S.A. & Canada toll free: (01 877) 767 2327, and long distance to Mexico City: (01 555)326 6868
  • Filling out the registration form at the site www.fiestarewards.com
  • Filling out a registration form directly at one of our hotels

5. What are the office hours and Customer Support phone numbers for Fiesta Rewards members?
For information and member's service from the U.S.A & Canada, call toll free: (01 877) 767 2327, and long distance to Mexico City: (01 555) 326 6868, from 7 a.m. to 11 p.m. (Mexico City time).

For redemptions, from the U.S.A. & Canada call toll free: (01 877) 767 2327, and long distance to Mexico City (01 555) 326 6767, from 8 a.m. to 10 p.m. (Mexico City time).

6. Can I check my account balance on-line?
We offer you this service http://www.fiestarewards.com.mx/eng/index.asp, where you will find all the related information on this program and on the use of your points.