Playa del Carmen
Fiesta Inn Playa del Carmen
- Handicapped access
- Guests access with guide dogs
- Outdoor parking with cost
- Pets are not allowed
- Indoor parking with cost
- Business center
- Guests access with guide dogs
- Free Wi-Fi access
- Laundry service
- 24 hours room service
- Outdoor pool
Fiesta Inn Playa Del Carmen
"Worst hotel experience ever!"
We arrived after our flight around 10:30am...it was early, our room was not ready, but we semi checked in, and went out for the day. When we got back at 6, they told us our junior suite with 2 beds, was ready. They took us up to a room with one bed and a cot made up in the corner. We explained this is not what we booked. They let us know our room was flooded, but we could have this lesser room instead. Obviously, we aren't going on vacation and sleeping on a cot - they needed a better fix (we also asked to see the "flooded" room, but they refused, so we can only assume they gave our room away within the 7 hours after we just checked in with them). They downgraded us again, to a room with 2 actual beds, but with no air conditioning. All the buttons on the controls were non functioning and they temperature is not adjustable in the room. And motion detected - lights and fan (still no AC) would turn off every 5 minutes. We talked to several staff (less than 10 different people) and so few spoke English, and those that spoke English couldn't help. We were willing to accept the smaller room (before we realized it was roasting) provided we received free breakfast for the week, but they refused. Even the bathroom was stocked with 1 shampoo, 1 lotion and 1 bar of soap (I guess it's your choice to keep it by the sink or the shower). Everything feels cheap, lobbies on the floors are barren and incomplete. Hotel needs to regroup, fix things and try again. After trying for hours to get help, we checked out at 11pm and were kindly greeted at a hotel nearby with 2 beds, AC, free breakfasts and great staff. Terrible. We were excited as the photos looked great. But - blown away by this lack of customer care.
"Over Night Stay"
Convenient place in Playa, clean room, parking available at a good rate and a 10 minute walk to the Beach and 5th Ave. the staff at reception was friendly and helpful as was the fellow at the valet parking.
"Clean, beautiful hotel in a great location"
This is a very beautiful hotel. The beds are soft and clean, the shower very hot or very cold. However, the air conditioning turns off every time you leave or at night when it doesn't detect enough motion. The bathroom door is see trough and doesn't come to a complete close with no lock. It's in walking distance to the beach with plenty of yummy restaurants around, and a oxxo in front of the hotel and a supermarket around the corner.
"Fiesta Inn Playa del Carmen!"
Excellent price and location. Restaurant was very good. Close to beach clubs and shopping. Nice interior garden and beautiful roof top pools. Staff was exceptional and very helpful. Highly recommend to anyone traveling to Play del Carmen.
"Neu, alles as man braucht und super freundliches service"
The Hotel ist some blocks from the beach which makes it super easy to walk down there. The hotel is pretty new, the 4th floor with the swimming pools and the bar is also super nice to just spend some time up there. The room is big enough for 2. You have all you need in the best state. Only think I can complain of is that they decided to repair the swimming pool in the middle of the night and they werde drilling at 1am. I need to say they offered us to move to another room but it would have been better not to repair the pool during the night when people sleep. The Highlight: the service. People were just so nice and tried to help. They left a little gift in our room as it was a special occasion and decorated it with beautiful messages. People will always smile when you come in and leave the place. We paid about 70-80 usd per night for the hotel and it was good value for our money. Thank you again to the Fiesta Inn staff for making our stay special by you. We enjoyed it very much.
Top-rated Attractions Nearby
Superior Room, 1 King
A full night's rest awaits guests in this room featuring a king bed, office desk and chair, closet, telephone, coffeemaker, wireless Internet, full bathroom, air conditioning, and cable LCD TV.
Superior Room, 2 Double
Rest and relaxation are guaranteed with this peaceful and spacious room. It comes with two double beds, closet, telephone, coffeemaker, wireless Internet, full bathroom, air conditioning, and cable LCD TV. It also includes personal care items. For guests who wish to work, a work desk, chair and lamp are provided for a comfortable and productive stay.
Deluxe Room, 1 King
This spacious room offers both the perfect place to rest and to get your work done quietly and comfortably. It is equipped with King Size bed, closet, bathroom, air conditioning, work desk, telephone, wireless high-speed Internet, and cable TV with LCD screen.
Deluxe Room, 2 Double
This spacious room offers both the perfect place to rest and to get your work done quietly and comfortably. It is equipped with two double beds, closet, bathroom, air conditioning, work desk, telephone, wireless high-speed Internet, and cable TV with LCD screen.
Junior Suite, 1 King
This spacious luxury suite, designed for guests seeking a place to work productively and rest comfortably, includes exclusive amenities to take in the full beauty of Playa del Carmen. It features a bedroom and living room, excellent lighting and modern decorations. It comes with a king bed, work desk, closet, telephone, coffeemaker, wireless Internet, full bathroom, air conditioning, and cable LCD TV. This suite also includes a living room and alarm clock.
Junior Suite, 2 Double
This spacious luxury suite, designed for guests seeking a place to work productively and rest comfortably, includes exclusive amenities to take in the full beauty of Playa del Carmen. It features a bedroom and living room with excellent lighting and modern decorations. It comes with two double beds, work desk, closet, telephone, coffeemaker, wireless Internet, full bathroom, air conditioning, and cable LCD TV. This suite also includes a living room and alarm clock.
Special needs guests will find the comfort and functionality they need in this room, which is wheelchair-accessible and designed for maximum ease of use. Extra features include safety rails in the shower and bathroom, in addition to the amenities found in all other guest rooms, such as a security safe, air conditioning, coffeemaker, cable LCD TV, and high-speed Internet.