San Cristobal de las Casas
Fiesta Inn San Cristobal de las Casas
Strategically locatedacross from the Teatro de la Ciudad (City Theater), the hotel's location allows easy access to tourist attractions like Chiapa de Corzo in just 30 minutes, Sumidero Canyon and the Ecotourism Park. The hotel is 5 minutes from the Central Park and 60 kilometers from the Tuxtla Gutiérrez airport.
We remind you that the check-in time is from 3:00 PM. Check-out is at 13:00 PM. We suggest you use our express check-out service.
- Shuttle service with cost
- Handicapped access
- Free Wi-Fi access
- Business center
- Guests access with guide dogs
- Laundry service
- 24 hours room service
- Pets are not allowed
- Outdoor parking
Event and meeting rooms
It also features 3 meeting rooms, meeting room C can be adapted to host up to 200 people in an auditorium; each room has a board, electric screen, flip charts, coffee service and personalized service. Our professional team will help with your groups and conventions.
Fiesta Inn San Cristobal de las Casas
"Beware of the Female Front Desk Staff & Know Hotel Shortcomings"
I stayed here a few years ago and the conditions of the rooms have deteriorated further. The carpets are soiled and they give off a bad odor. The bathrooms grout still in need of a good cleaning. The AC was not working so you are forced to open windows that do not have screens. When I got back to my room in the evening, there was a large amount of dead bugs in the shower/bathroom and others still flying around. I was concerned about what chemicals are sprayed that they killed the bugs, but I called the reception and asked for a bug spray. They said they didn't have one which I said, "you should walk across the street and buy some, because I am going to do that". Unexpectedly, there was someone at the door with the bug spray. That gesture made up for the bugs and other deficiencies. The male staff were very attentive. I call out the staffs gender because on the second night I asked for toilet paper and towels. An hour passed and I called and was told they were on the way. After not getting the toilet paper I went to the front, and the female staff member was unapologetic and basically had a "you can wait attitude". That is totally unacceptable because when you are at a crappy hotel and get bad service, that really sours the whole experience. I mainly chose the hotel for the location and price. It is located away from the center and right on the main highway. This affords ample parking and easy access to a nearby mall.
"Small Rooms, no AC"
Location is not bad but it is located outside the city, rooms are small, service is not focused on customer service since it is a premium vacation destination and any type of willingness of tourist service was perceive from Front Desk personnel. Also room clean up was done after 5 PM and AC was only available for heater.
"Bad Location, Terrible Pillows and Linens, NO AC"
I would not say it was a terrible experience because it wasn't; that being said the only good thing they have is their service and that it is clean. The location is bad because they are out of the city center so you are away from all of the San Cristobal action. The linens are not got and pillows are terrible. The rooms are small and they don't have AC. San Cristobal is a cool place so it was not the end of the world not having AC but it was a bit discomforting. Would never go back or recommend. San Cristobal is a beautiful jewel so I would recommend stay near city center.
"Not focused on customer service "
When we arrived, the Fiesta Inn Hotel had a joint promotion with the Liverpool shopping center across the street. There was loud music and lights outside that I would never do at a family and business travelers hotel. The lobby was filled with clothing and perfumes, tvs and other household items from Liverpool store. It was not what I'd associate with a family and business hotel. It looked looked like a cheap market. In addition, they closed down food vending services to accommodate the merchandise they were selling. When we checked in we were told that breakfast was an additional cost. I had to show my reservation showing we had breakfast included. The wifi code I got was incorrect and had to call the front desk for the correct version. One of the rooms we received had musty smelling carpet. Fiesta Inn San Cristobal is not focusing on the core services that it advertises.
"Not so great"
We spent two nights in this hotel. It was incredibly noisy. The room was very small and dark though nicely remodeled and new looking. The bathroom smelled terribly when we arrived. I told the management and the fixed the smell problem somehow. The lobby area is nice.
Top-rated Attractions Nearby
PETRA Vertical Adventures
Centro de Textiles del Mundo Maya
Templo de Santo Domingo
Catedral de San Cristobal de Las Casas
Na Bolom Cultural Centre
Museo del Ambar
Foro Cultural Kinoki
Superior Room, 1 king
Room with a king-size bed, 2 bedside tables, 32" cable TV, reading chair and spacious work desk, telephone, bathroom with shower and toilet. Located on the first and second floors.
Superior Room, 2 double
Equipped with 2 double beds, 32" cable TV, spacious work desk, telephone, bathroom with shower and toilet. Located on the first and second floors.