Very nice welcome from staff, People in restuarant very friendly. Rooms are good, not excellent but good. Staff freindly variates but overall good. I stay there for business and will be back in the future

I was in Tepoztlan near Mexico City for business trip, my Mexican colleagues nominated this hotel for. The hotel was near to our plant, so the delay transfar was very quick. In general the hotel is located in a a Shopping park, with some restaurants around, also with 5-7 min walk distance there is a cinema with English filmes and premium seats (For about 5 USD) The staff are very helpful, and will try every thing to help you. The restaurant have buffet days, the Mexican day was the best. Over all this hotel is a very good compering to the value. If you look for a hotel in that area this one is a very good choice.

This appears a fairly modern hotel roughly equivalent to a Holiday Inn. It’s clean and bright but perhaps a little austere. The lobby is spacious but doesn’t have much seating or any places to work. My room was a generous size and very clean but felt a little spartan. The lighting was okay. I couldn’t find any English language channels on the TV but the WiFi was mostly pretty good. (It seemed to slow to a halt at times in the evening.) The bathroom was also clean although a little beat up around the edges. Two bottles of water are placed in the bathroom every day. The small one is complimentary, the larger one you pay $MX68 for. I suspect the freebie is for those who don’t want to drink the tap water. There’s a restaurant and bar on the ground/first floor. I found them too brightly lit to be places you’d linger in, but they functioned just fine. I had breakfast and dinner in the hotel most evenings and the food was okay. For me this hotel’s strength is the staff. Without exception, everyone I interacted with was very polite yet also very friendly, helpful and never without a smile. They also switched into English quickly when the realized they were dealing with a non-Spanish speaker. (A little Spanglish is my limit.) When asked for restaurant recommendations the front desk staff came up with a number of ideas. (I only tried one but it was very good.) As for location, the hotel is in a strip mall, albeit one where entry and exit is somewhat controlled. It seemed pretty safe as best I could tell. There’s a Walmart, a Starbucks and a Carls Jr burger joint within a few yards of the hotel. If you want to go further afield, ask the hotel for a cab. If you’re getting a cab to/from the airport allow at least 90 minutes for the trip as traffic can be pretty bad.

I arrived late well that didn’t matter staff parked my car for free. Took my luggage to my room and made the check in painless. The welcome cake on the counter at first was different but of course I ate it. It was the small details that were not over looked. Great room. Awesome bed and great pillows. The only down side is the shower could be re glazed. I will stay again. Very nice place, I am surprised they are not charging more.

Very comfortable hotel and friendly staff. Made my business trip bearable. My room was clean, the food in the hotel restaurant was good and the staff very friendly. If I ever have to travel to Mexico City again I will definitely consider this hotel again.