We had a 1 night trip to Cuernavaxa, to visit friends. We found this hotel conveniently located, moderately priced and a great service. We had a very nice stay, would go back if again in rhe city, highly recommended.

I booked this hotel for the night previous to my wedding. Since I entered the place until I left it, I received an incredible service from all the staff. I forgot my charger and the got me one. I forgot my toothpaste and also received one for free. I asked for a room service, and they were in my room with the food in less than 10 minutes. The only concern was the breakfast, which didn’t have a very large menu, and my waiter was kind of rude after I asked for multiple things (understandable since I had many things asked for). Besides that, this is a wonderful place for staying, resting and concentrating for that big day.

I spent three days at the Fiesta Inn last week. First thing: they have very comfortable beds. Some of the best pillows I have ever experienced at a hotel. They probably weigh ten pounds each. WiFi access was very good. Bar/restaurant staff very friendly. The only drawback to this place is that you cannot walk from the hotel. A major road runs right past the front. On the flip side you can always get a cab. Bottom Line: perfect for business trips.

Well, I arrived in Mexico on Tuesday morning and went straight ahead to the hotel. After check in, as I entered my room, I noticed that WC was not as clean as I expected. Then I decided to order meal since I was hungry. So I had a Caesar Salad and a Mexican soup, which instantly caused me a strong food intoxication (vomit and diarrhea). The shower water was warm and not hot. I had breakfast at 6:20 and there was no omelet because they were still preparing. AT 6:45, still nothing. Very disappointing experience.

As I made the reservations I requested an extra bed for a child. I was guaranteed the bed. After check in the bed was not there. We reminded the staff to bring one. We were again reassured so we left without concern to a wedding. Coming back the bed was still not there. Tired and frustrated we asked again. They brought in an old cot with blood stains. We were told that was the only thing they had available at the time. The staff member said we should appreciate the cot. We were shoked that such a treatment be given to guests. Not a good service at all and lack of consideration! at that time in the middle of the night we had no option but try to sleep overcrowded in an overpriced room wondering what kind of state were the mattresses we slept on. Avoid this overpriced dirty and badly managed place.