Very good hotel in an excellent location, located in a mall complex. Hotel was modern, very clean and the staff were excellent. English was okay so communication was acceptable. The room was small and exceptionally clean. Only a small bar fridge was the only think missing. No noise transfer between rooms and the hallways were quiet. A good place to be after a long day of work. The food was excellent at the hotel and the menu varied. Overall good value for money. You can't go wrong with this hotel. Seamless WiFi. Nice small gym and pool.

Internet extremely slow. Hot water is not hot enough. Restaurant is overpriced. I will recommend this hotel is there is no more hotel available. Safe a frustrating stay and go to Mexico DF instead of ecatepec.

Nice hotel in the airport area. of a city Maybe not the nicest place compare to an hotel in the center but well located if you travel. They have a super shuttle service in Terminal 2. You can wait in the airport and drink or eat something

I stayed here for one night during a business tip to Mexico. The location is very convenient, next to a big shopping mall. Federal police precense is heavy, so this is a very safe place to stay at and relatively easy to get to. The rooms are oldish and a bit stale, but the bed was good with clean sheets. Toiletries were available, but I would have appreciated more than a 300ml bottle of water for free as I had no intention of drinking tap water in Mexico. The restaurant downstairs was OK, but rather expensive considering the general price level. The bad part was the noise. Music, horns honking and constant clattering from garbage trucks or what ever does not guarantee a good night's sleep after a 12 hour flight. The door keycard worked about 30% of the time, which was less then reassuring.

The hotel was clean, comfortable and we felt safe staying there. The hotel was next to the LiverPool shopping mall which made it easy to access the food court which was a must with small kids. The staff was courteous and patient with our limited Spanish. Parking is free but is in the common parking lot, it is gated.