The staff was was beyond very good in all areas of service, from dining, to rooms, and concierge. The made my visit vacation and business a pleasure. We were able to book outings, had a special business use of conference areas, and the Fiesta Inn Merida really showed up 110%...Thank you!

Located in the developing outskirts (industrial zone) of Merida, the inn has one advantage: it is walking distance to a supermarket and the anthropological museum. Looking for culture? You may be out of luck - 30 min drive to the vibrant center with all its bars and music. But the reason for giving 1 star was serious miscommunication with the 'management', or complete lack thereof. I was there for a planned stay of five days, three covered by the local research institute and the inn had my credit card on file. My partner receives a call on day three to send people to pack up my luggage. That was it. No note, like hey we noticed you are still around, or receipt the night before, with a can we help you? I felt evicted and humiliated. For me, they ruthlessly broke number one rule for hosts: take care of your guests and treat them with respect. Catastrophic!

During a business trip traveling with my 15 month old daughter I was received by my name and with an essence of hospitality rarely found nowadays. The Junior Suite was large enough for my daughter and me. Ample space for her to run around. The decoration and amenities up to par and above expectations for the price. 24hour room service is excellent for any late night or early morning needs. The menu is very varied. The restaurant service is also phenomenal. Everyone greets you by name and stay on top of your needs without fail. A great first experience and certainly not the last.

When you arrive with a car....you are in level 0...nowhere to park near the door to get the lluggages out...have to use valet parking which I did not want....we felt rushed...checkin was ok but quiet ong. Staff not very freindly...it was xmas...Restaurant food was good but temperature could have been better...and I was sinck after eating a hamburger....hotel is new well decorated, roojms look great . Perfume toilet paper whchi is bad...Very clean hotel. Too bad the towels are cheap ...Pool area is good but the jacuzzi part was dirty...Will not stay since parking is far when you are with your luggages ....

This is a modern high rise hotel in the northern part of Merida. It is quiet and has all the amenities of a we;ll established hotel. I made a mistake of not booking enough nights and the staff was extremely polite and accommodating for my mistake.The floor numbering is a little odd. You enter the hotel on Floor 0. You then take the elevator up one floor to the lobby - Floor L. The next floor up is Floor 1.