Nice hotel, service to and from airport departs every hour. Location next to a mall. Close to the airport. Rooms and areas where clean. Staff was friendly and helpfull. Access to computers and internet are available. Cable TV in rooms..

The good things: The rooms are very comfortable, the hotel is nice and close to the airport. Food is good too.The bad things: The room service is bad; they don't pick the phone up, and even if you go downstairs to place your order, they don't deliver.

Very clean for the most part. Bathroom and shower and the bed. Also its connected right next to the mall (my room was on the 2nd floor but next to the elevator and so it was really convienant to go to the mall and parking garage). The mall is basically outside the lobby and so its great for people who love shopping, but also it gets packed during shopping seasons like black fridays and other special occassions. Note: they also have a 7-11 if you need anything although its not really open 24/7, but closes around 9pm.Also if you are driving, you should always pay at the front desk because its a flat fee per day (cheaper than the hourly parking at the mall)THe only issue that I have with the mall is that its next to a police station, busy street and highway, so you will hear sirens and cars honking early in the morning (so you will need to bring ear plugs)

After DELTA airlines both failed to get us to our final destination and lost our luggage we were offered this accommodation. It has the look of an upscale boutique American hotel. The room was small by American standards and the handicapped shower was so poorly designed that the entire bathroom floor turned into a wading pool. The bed was comfortable and it served its purpose.

We stayed there for the Mexican Formula 1 Grand Prix, it is close to both the airport and the track (Autodromo Hermanos Rodriguez), the area is definitely not the best, it is very sketchy but the hotel is inside a mall and it is fenced in. The hotel is modern and clean, recently renovated I imagine since everything looked new, we were welcomed at the aiport by the hotel shuttle, the guy was very polite and carried our bags all the way to the front desk. Check in was very simple, our room was immediately available however we immediately found a lot of hair on the bathroom floor and inside the shower, it was a lot and very visible so I don't understand how the cleaning staff missed it, we told the girl at the front desk that our bathroom was dirty and they said she would send someone out to clean it, they never did. There is a bar, a lobby area and a restaurant right by the front desk, the food was good and Fernanda at the restaurant was very very nice, she was very attentive and polite! Definitely try the food at the hotel, you won't be disappointed. We took one of the hotel's taxis to the race track, the driver (Arturo) was excellent, he really made our trip A LOT BETTER, he took us to the track, picked us up as we requested and then took us to the city at night after the race, he took us to a flower market on Jamaica and then took us to a restaurant to eat dinner, he was amazing and definitely completed our experience. Overall our experience at the hotel was great, well located if you need to be close to the airport and in our case the race track (we will be back next year). The entire staff was very attentive and polite, the room was of nice size, modern and overall clean except for the bathroom floor, you also have the convenience of the mall which has a lot of different stores, arcades for the kids, a movie theater and some restaurants, we felt totally safe within the hotel and the mall.