We stayed here last summer (2018) and it was nice. It was clean & safe and the staff was very patient with a group of Americans who didn't speak Spanish. The pool was so relaxing with a lovely view and the breakfast buffet was delicious! We could only drink bottled water/used bottled water to brush our teeth and we had no problems. For people coming from large cities this may not feel like a "luxury" hotel but we enjoyed our time here.

The hotel is extremely accommodating and the staff goes out of their way to assist. Plenty of them speak English or know enough to assist. Rooms are clean, bed is firm and comfortable with thick towels. Directly on the water, great pool and one for the kids. The surrounding area has plenty of people walking, biking, Rollie blading or running down the wide sidewalk. Stay on the main walkway and never any issues. There is an ample amount of security presences.

The nicest, most polite hotel staff I can recall. From check-in to check-out, the staff could not have been friendlier or more helpful. My room was great - exceeded my expectations. An amazing view. Free WiFi throughout the hotel made working and keeping in touch with family really easy.

I stayed here mid-week in May before the peak season, so it wasn’t too busy. My room was perfect, with a balcony that looked right onto the beach - definitely worth paying a bit more for. The room service menu is great too for evening snacks and drinks on the balcony. The in-house restaurant offers a good array of Mexican and international dishes too. The beachside pool is lovely, although unfortunately the swim-up bar was closed during my stay. The buffet breakfast is great too although not included in the room price - it would have been nice if this had been explained upfront. Other than that though I have no complaints about this hotel - great value for money, good location in the upmarket south part of Veracruz and on a long boulevard with wide pedestrian paths perfect for jogging or roller-blading - which a lot of people do. Pleasant change for a Latino city to be pedestrian-friendly! 2 for 1 happy hour from 6-8pm too - always welcome!

Great little hotel my employer always book us in this hotel all the time great staff stayed there for two weeks close to many great local places to eat and drink right next to the ocean i will be going back in 3 months.