The hotel is extremely accommodating and the staff goes out of their way to assist. Plenty of them speak English or know enough to assist. Rooms are clean, bed is firm and comfortable with thick towels. Directly on the water, great pool and one for the kids. The surrounding area has plenty of people walking, biking, Rollie blading or running down the wide sidewalk. Stay on the main walkway and never any issues. There is an ample amount of security presences.

The nicest, most polite hotel staff I can recall. From check-in to check-out, the staff could not have been friendlier or more helpful. My room was great - exceeded my expectations. An amazing view. Free WiFi throughout the hotel made working and keeping in touch with family really easy.

I stayed here mid-week in May before the peak season, so it wasn’t too busy. My room was perfect, with a balcony that looked right onto the beach - definitely worth paying a bit more for. The room service menu is great too for evening snacks and drinks on the balcony. The in-house restaurant offers a good array of Mexican and international dishes too. The beachside pool is lovely, although unfortunately the swim-up bar was closed during my stay. The buffet breakfast is great too although not included in the room price - it would have been nice if this had been explained upfront. Other than that though I have no complaints about this hotel - great value for money, good location in the upmarket south part of Veracruz and on a long boulevard with wide pedestrian paths perfect for jogging or roller-blading - which a lot of people do. Pleasant change for a Latino city to be pedestrian-friendly! 2 for 1 happy hour from 6-8pm too - always welcome!

Great little hotel my employer always book us in this hotel all the time great staff stayed there for two weeks close to many great local places to eat and drink right next to the ocean i will be going back in 3 months.

Because Trip Adviser doesn’t offer 3.5 stars as an option, I have to go with a 3. There’s nothing wrong with this property, but it feels dated, and shows wear. In the room, the toilet seat was crooked, some of the plaster had been repaired, and there was no way to leave just the inside bathroom light on. The AC is a floor/wall unit so you’re either warm, or dealing with cold air blasts which is certainly not healthy. The middle drawer in the chest wouldn’t stay closed so we had to pry in a note pad or risk hitting the fully open drawer at night. There was a white plastic chair on the balcony that was probably 10 years old. It was very dirty. Then there were the pillows...hard. We just couldn’t find any that were close to being soft. On the plus side, our maid, Dalia, was about as good as it gets. She was very accommodating and she left us very nice notes every day. That was a nice touch. The staff was nice and we very much enjoyed the restaurant, where the food was very good, as was the service. And finally, the location was quite good, along the beach and within walking distance of restaurants and sights. Not a 4.0, but not a 3.0 either...