Great location. The staff were friendly (although some communication difficulty existed due to language issues). The room floor was not clean, the bathroom shower was awful, the tub was not draining, and the shower curtain was missing! The air-conditioner is VERY LOUD, and is a hindrance to a peaceful sleep.

We stayed for a couple of nights at this hotel because we usually love the chain but this hotel was actually disappointing from the moment we arrived. First we were told we had to check in before getting help unloading our luggage, then there was a huge lineup for check in that took over a half hour to get through. I had requested a rollaway bed and they didn't even look into it, I reminded the person at the desk and he said he needed to check if they had any left but he never confirmed and we didn't get one. Then we got to our room and found it very run down, the terrace was actually all cracked it made us nervous to lean on it. The fixtures looked old, the phone would not work unless you tried hanging up and picking up at least 10 times. And if you actually got through to someone they would just ignore our requests, I asked for them to bring us a spoon no one ever came and on the second night there was a party and it was midnight and it was so loud we didn't sleep... I called to complain and they didn't care. Food was mediocre so we didn't eat there more than once. We would not recommend, there are better hotels for sure.

We stayed here last summer (2018) and it was nice. It was clean & safe and the staff was very patient with a group of Americans who didn't speak Spanish. The pool was so relaxing with a lovely view and the breakfast buffet was delicious! We could only drink bottled water/used bottled water to brush our teeth and we had no problems. For people coming from large cities this may not feel like a "luxury" hotel but we enjoyed our time here.

The hotel is extremely accommodating and the staff goes out of their way to assist. Plenty of them speak English or know enough to assist. Rooms are clean, bed is firm and comfortable with thick towels. Directly on the water, great pool and one for the kids. The surrounding area has plenty of people walking, biking, Rollie blading or running down the wide sidewalk. Stay on the main walkway and never any issues. There is an ample amount of security presences.

The nicest, most polite hotel staff I can recall. From check-in to check-out, the staff could not have been friendlier or more helpful. My room was great - exceeded my expectations. An amazing view. Free WiFi throughout the hotel made working and keeping in touch with family really easy.