Clean room, friendly staff. Great location with lovely views of Chetumal. Walking distance to the beach and piers. Only caveat was that the glass shower door did not seal and keep the water inside the shower and so the bathroom floor flooded.

This was a bit of a higher price bracket than most of our other stops around the Yucatan, but, it was worth the money. The room was spacious, clean and cool and the rooftop pool was a Godsend after our trip out to the ruins. Their laundry service isn't cheap either, but it was good. We made the mistake of having a drink at the bar. Possibly the most expensive bar in Mexico! Ridiculous prices and the restaurant didn't look inviting either, so we didn't check any food prices.

Stayed here for 2 nights and definitely never coming back. I should had listened to the previous bad review and stayed elsewhere. Don't get me wrong the hotel itself is amazing and so are the accommodations but they gave us a tough time just to check-in and during our stay a housekeeper stole my companions makeup. I can just buy more for her but it's the action that is unacceptable, luckily we stored all our valuables in the safe. We complained at front desk and all they did was send a housekeeper to tell us she is not a thief. No apologies whatsoever. Do yourself a favor and stay elsewhere. The positive side the door men were very professional and made sure we had a taxi to move around and extra change in case we needed it.

We stayed here two nights. The rooms were good sized, clean with good amenities. The rooftop pool has a great view of the city. The staff were helpful and the buffet breakfast was excellent. A convenient hotel in the city.

We visited this hotel for one night. The service is terrible. I‘ve paid for 3 times the same bills. I have waited for long time the breakfast. Horrible customer service! I will not return to this hotel!