I run a small design studio in Canada and we frequently work in Mexico City. Over the years, my staff often stays at Fiesta Inn hotels as the chain has modern, clean, well-located properties at reasonable prices. On my team's most recent stay on February 8 my cameraman asked the staff in the lobby to look after three cases of photographic and lighting equipment while he went to the front desk to get change for tips. Returning seconds after, two of three cases had been stolen. We have CCTV footage showing the theft taking place in the hotel's property, - it is unclear if the thief acted in collusion with hotel staff. We have the police report, all documentation of the stolen gear and many emails with courteous manager Adriana Gómez, who assured us that their insurance would help us. It has been three weeks since we last heard from them after repeated emails, so we fear the worst. My recommendation is to stay at this hotel during a holiday if you are not bringing anything valuable, - as a business hotel it fails to guarantee the most basic of needs: protection from thieves.

We were 3 guests that stayed for 6 days and the room was very spacious, quiet (and I have to say that we have the street right next to us, we were located on the 5th floor)and perfect for us, with a flat tv and a big bathroom, room was clean and nice looking. We had the room cleaned every day, and the hotel has a restaurant and room service. The food was really good. It is near the World Trade Center. The staff was very nice and always available for any doubts we had or if we wanted something extra to our room.

At first sight a normal hotel very basic and correct for a business trip. Once inside the room the blanket had left over of a kind of sauce probbably from previous gest and food leftovers on the floor, filthy room. Room make up was done really late I once arrived at 6pm and my room was not done. All the bad comments regarding the cleanless of the hotel where true. I wouls probabbly wont go back and will not recommend it

My sister in law and I booked our rooms through booking.com and found a very good deal. Must admit her room was way better than mine, for the same price but I was happy enough with the hotel. It was clean, nice looking and close to where we needed to be. Staff was nice enough and helpful as well. I would definitely not pay full price for this but the rate we got was very good (We got a room in the 2nd floor and my sister in law in the 7th)

Our room was spatious and clean. Huge flat screen TV. Staff was friendly and helpful. They provided us with free maps of different Mexico City areas. I appreciated having a computer center with free printing. They promptly delivered extra towels when we asked.